Returns, Shipping & Other F.A.Q.'s
UPDATE: 11/29/18: Le Bomb Shop is now officially closed for a sabbatical. We are moving hemispheres! While we figure out the logistical details on running our business we are taking a much needed break. Our site will be "closed" while we do this but please join our mailing list for updates of our grand reopening in 2019. Please do not send any returns back as the window has now closed. Any returns sent will be returned back to sender. Thank you for your business and for being our customer. We greatly appreciate you and look forward to "seeing you" in 2019!
11/01/18: PLEASE NOTE: LE BOMB SHOP WILL NOT BE ACCEPTING ANY RETURNS AFTER NOVEMBER 25, 2018. WE ARE GOING ON A SABBATICAL AND ARE MOVING. ANY RETURNS RECEIVED AFTER THIS DATE WILL BE RETURNED TO SENDER. NO REFUNDS WILL BE ISSUED AFTER NOVEMBER 25, 2018. IF YOU HAVE A STORE CREDIT PLEASE USE IT BEFORE THE STORE CLOSES ON NOVEMBER 25TH.
If you are looking at this page that means you probably have some questions... let's see if we can answer them for you!
Please read through this list of F.A.Q.'s to find your answer... if you don't see your question here, then please contact us!
Hours of Operation
Le Bomb Shop is open 24 hours a day, 7 days a week for your shopping needs until November 25th, 2018.
Le Bomb Shop is available to answer questions via email, Monday-Friday from 10 a.m. - 5 p.m. Eastern Time until November 25th, 2018. Emails received outside of this time frame will be answered within 1 business day.
Le Bomb Shop does not have a bricks and mortar store and is online only. We are located in beautiful Florida.
All orders placed before 12 noon Eastern Time Monday-Friday will be shipped the same day. Orders placed outside that time frame will go out on the next business day.
Le Bomb Shop does not ship on the weekends... We apologize for the inconvenience, but we need a little time to spend with our family too!
Our shipping costs are determined by the weight of the parcel. We only charge actual shipping costs and allow the customer to choose which shipping option works best for their time constraints.
• First Class mail is estimated at 3-7 business days for delivery. A restocking fee will be charged on returns/exchanges for items which were originally shipped via Free on orders over $100 First Class Mail.
• Priority Mail is estimated at 1-4 business days for delivery. No restocking fee will be charged on returns/exchange for items which were originally shipped via Priority Mail.
• Express mail is estimated at 1-2 business days for delivery. No restocking fee will be charged on returns/exchange for items which were originally shipped via Express Mail.
PLEASE BE AWARE that orders that are needed for special occasions or have a time sensitive need should always be shipped via Express Mail as sometimes the USPS takes things the scenic route to their destination which can cause delays in delivery. Express Mail is the only guaranteed service by the USPS.
*Domestic (U.S.) Shipping
• First class can take a little extra time to arrive to its final destination so please choose paid Priority Mail or Express if you need your item(s) in a jiffy.
• We are not currently offering free shipping.
Yes! We love our international customers! We ship everywhere!
*Order Confirmation & Shipping Confirmation
Le Bomb Shop will send you an email confirming your order to the email address you entered on your order. Once the item has shipped you will receive an additional email confirming shipment along with the shipping details to that same email address. If you do not find an email from us in your inbox, please check your spam filter and add firstname.lastname@example.org to your address book and/or safe sender list.
*Customs Fees & Possible Taxes
International orders may be subject to customs fees or taxes. These extra costs are determined and charged once a shipment reaches your country of residence. The amount charged depends on the country to which the order was shipped as each country has its own set of laws and fees. The charges are not made or determined by Le Bomb Shop so please direct any questions in regards to these costs and the customs clearance process to your local customs office. This will help you determine a better idea of what you can expect to be charged in taxes and fees.
Le Bomb Shop will not be held responsible for any customs fees and/or taxes that are applied to your parcel upon its arrival in your country. You, the customer, will be responsible for paying any additional charges for customs clearance. Le Bomb Shop must declare all items at their purchased price and cannot change this amount to lower customs fees.
If your parcel is refused, you will then be responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If you return the parcel to Le Bomb Shop these costs (shipping. taxes, customs fees) will be deducted from your merchandise refund. In the rare instance that the price to return the merchandise exceeds the total amount of the merchandise originally purchased, including shipping costs, the package will be abandoned and you will not be refunded.
To keep things simple we treat all exchange requests as returns. Our inventory turns over quickly so if you require a simple size up or down swap, please go ahead and purchase the item in the size required and contact us to request an RMA for the original purchase. Once your original purchase has been received we will issue a refund back to the original payment source. Please note: A restocking fee will be deducted from the refund when the free shipping option was selected at the time the original order was placed. Orders where an expedited shipping service was selected are not subject to a restocking fee, however, the original expedited shipping costs will not be refunded. Please see below for information regarding the return of your original order.
Non Returnable Items
• Items marked as Final Sale
• Under Pinnings & Body Suits
All other items not noted on the list above may be returned per the following return policy:
• All returns must be received within 30 days of receipt/delivery date. If you are in this time frame then please contact us for an RMA here.
• All returns and exchange requests require a Return Merchandise Authorization (RMA). Items returned without an RMA will be refused & returned to sender as our warehouse cannot process a return without this information.
• All returns must include their original packaging, tags and accessories and must be in un-worn, mint condition. Please take the time to fold the unworn item neatly and place it back in its original clear poly bag - just as you received it. Items returned in worn, soiled, smelly or damaged condition will not be refunded and will be returned to the customer along with an explanation.
• If you chose the free shipping option upon purchase of the item you are returning then you will incur a re-stocking fee of $6.00 per item. This fee will be deducted from your refund and the remaining balance will be refunded via the original payment method.
• All returns received outside of the 30 day time frame will be refused.
• If a Final Sale item is sent back as a return we will refuse the package
• Any and all shipping charges are non-refundable. We apologize but we do not offer free returns at this time. Return shipping is the buyers responsibility.
• All returns take approximately 5-7 business days to be processed & refunded once received by Le Bomb Shop. Please note that your banking institution may require additional time to process & post this transaction to your account once they receive the information from us. We appreciate your patience.
• ALL returned items purchased with a discount code, promo code or under a Daily Deal or Weekly Deal promo will only be eligible for a store credit. No refunds will be offered for items purchased with a discount code or promo code.
• Please see our next section on promo-codes and returns for further information
Returning Items That Were Subject To A Conditional Promotional Discount
If you received a conditional or promotional discount based on a promotional campaign that required a certain quantity bought or a specific amount spent in order to receive that discount (example, receive 10% off orders over $50) and you return some of the items from that order which in turn makes your original order amount no longer meet the threshold of the promotion then the discount originally received ON ALL ITEMS in your order will be taken out of the store credit amount based on which items were returned.
Example.. Promo is 10% off all orders over $50. You buy 1 dress at $35, 1 tank at $15 and 1 skirt at $25.. your total is $75 before the discount. Once you apply the 10% discount/promo code your total is $67.50. You receive the items and decide you do not like the fit of the dress so you return it. This deducts $31.50 from your original order of $67.50 which now makes your total order $36 and it no longer meets the minimum $50 requirements to receive the discount (spend $50 to get 10% off.) We will then add the original discount received on the other items that you are keeping to your restocking fee and deduct this fee from your store credit amount. In this case it would be $1.50 from the 10% discount on the tank and $2.50 from the 10% discount received on the skirt totaling an additional $4 to our $6 per item restocking fee.
Cancellation Requests & Order Changes
Le Bomb Shop is happy to cancel orders or make any necessary changes to orders as long as the item(s) have not shipped out. Please email as soon as possible to make these requests. We apologize if we cannot accommodate your request or if we have already shipped your order.
Le Bomb Shop charges applicable sales tax to all purchases shipping to Florida & Washington.
Le Bomb Shop accepts the following forms of payment: MasterCard, Visa, American Express, Discover card as well as Pay Pal payments. We apologize but we do not accept checks, money orders, cash or bank transfers.
Orders Canceled by Le Bomb Shop
Le Bomb Shop reserves the right to cancel orders. If the shipping and billing information on the credit card used to place the order do not match then there is a 99.99% chance that we will cancel your order and ask you to replace the order so that the info matches. Unfortunately due to credit card fraud this is an action we have to take.
On rare occasions Le Bomb Shop will find that an item is unexpectedly oversold or unavailable. Though these instances are few and far between (we promise) Le Bomb Shop will cancel the order and issue an immediate refund. If there were additional items on that order then those items will go out as originally expected and the out of stock item will be removed from the order and refunded.
Click here for more information on our sizing and how Le Bomb Shop obtains its measurements to help find the best fit for your body.